Typing the same responses repeatedly can be tedious, especially when customers often ask similar questions. Whether they reach out via direct messages or leave comments on related posts, each interaction with your brand is valuable and can lead to future sales.
With Sociality.io, even comments on posts up to 2 years old are gathered in one place. Plus, you can respond to similar questions effortlessly using Sociality.io Templates—no more exhausting copying and pasting! 🎉
How to create a template?
Click 'Settings,' and you’ll land directly in the 'Workspaces' section on the next screen.
From the left menu, select 'Saved replies,' then click the ‘Add template’ button at the top right corner.
Fill out the details in the opening pop-up: enter a template name, select the pages for the template, and compose a message to quickly send to your customers. Finally, click ‘Create template,’ and you're all set!
Note: All saved replies are displayed in the ‘Saved replies’ section, where you can edit or delete them depending on your access level.
Where can you access saved reply templates?
Next time a customer asks you a question you have a prepared answer for – you can easily click on the “Templates” icon 🙃 and choose the related template. Voila!
