It can be tedious to type the same answers over and over since frequently your customers ask similar questions. Sometimes they approach you by sending a direct message, or they leave a comment under a related post. Both interactions with your brand are valuable for you and can lead to future sales.
Even if they leave comments under 2 years old post – Sociality.io gathers all your engagement in one place. Moreover, you can reply to similar questions using Sociality.io Templates. No more tiring copy+pasting! 🎉
Where can you access Sociality.io Templates?
Next time a customer asks you a question you have a prepared answer for – you can easily click on the “Templates” icon 🙃 and choose the related template. Voila!
How to create a template?
Head over to your profile.
Click on "Templates".
Click on "Add New Templates".
Step 4: Select a social media profile.
Step 5: Choose a name for your template.
Step 6: Type in your message and save!
Note: All saved replies are displayed in the Templates section, where you can edit or delete it depending on your access level.