The Sociality.io Listen module is included in all plans, supporting your social media monitoring needs. Please contact us for information on the module, monthly mention limits that are customizable to your needs, add-ons, and more.
Need more mentions? You can always increase your limit effortlessly by purchasing an add-on. Let us know, and we'll gladly assist you 🙌
Why am I receiving e-mails about the monthly mentions limit?
Stay in the loop with our notifications! When you reach 80% of your monthly mentions limit, we'll send you an e-mail titled "Reaching Your Monthly Mentions Limit".
If you happen to exceed the limit, an e-mail titled "Your Monthly Mentions Limit Exceeded" will be dispatched. In such cases, our system will automatically pause monitoring of your keywords until the beginning of the following month.
To get back on track, consider deleting unnecessary data or keywords. Alternatively, you can patiently await the limit reset at the start of the new month. Please note that after the reset, you'll need to manually reactivate your keywords on the first day of the month. Keep an eye out!
Can I check my monthly mentions limit?
Of course, you can follow your monthly mentions limit percentage day by day from the following screen:
Go to the Home screen and select a brand.
On the left menu, you can see the tooltip that shows your monthly mention limit.
