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Troubleshoot for adding competitor pages
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Written by Support
Updated this week

In the fast-paced world of social media marketing, keeping tabs on your competitors is essential to stay ahead. Sociality.io simplifies monitoring and analyzing competitor social media pages but requires attention to a few key points. By correctly identifying competitors, understanding privacy settings, and ensuring you track business accounts, your analysis will remain accurate and insightful, keeping you ahead in the ever-evolving social media landscape.

Sociality.io is a valuable tool for keeping an eye on your competitors’ social media activity. We will help you stay one step ahead in the ever-evolving world of social media marketing.

1. Competitor Identification 👤

When adding competitors to Sociality.io, the first step is making sure you’ve correctly identified and entered their URLs or usernames. Double-check the spelling, accuracy, and case sensitivity—small errors can lead to inaccurate data tracking. A typo could mean you're tracking the wrong accounts, so always verify before proceeding.

2. Privacy Settings 🔒

Privacy settings are a crucial factor when tracking competitors’ pages. Sociality.io can only access and analyze data from public or business accounts. If the competitor pages you want to track are set to private, Sociality.io won’t be able to pull data, limiting your insights. Remember, privacy settings can change, so it’s a good idea to regularly check and ensure that your competitors' pages are still accessible for analysis.

3. Business Accounts vs. Personal Accounts 🧐

One of the most important things to consider is whether the pages you're adding are business accounts or personal accounts. Business accounts offer richer, more actionable insights, making them far more valuable for competitor analysis. Personal accounts, on the other hand, might not provide the depth of data you need and can lead to incomplete or misleading results. Always ensure you’re adding business profiles for the best insights.

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