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Troubleshoot for adding competitor pages
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Written by Support
Updated over a week ago

In the world of social media marketing, tracking your competitors is crucial to gain insights and stay ahead of the game. offers a convenient platform for monitoring and analyzing competitor pages, but there are potential issues you need to be aware of when adding these pages to your dashboard. Here are the key concerns you should address:

1. Have you connected your pages yet? πŸ€”

Ensure you've successfully connected a Facebook Page, Twitter account, Instagram Business account, or YouTube page for effective comparison with competitor accounts. If you need help, we've prepared a detailed step-by-step guide on connecting your pages, available at your fingertips. Explore the β€œHow to connect your pages” guide for seamless integration.

2. Competitor Identification πŸ‘€

When adding competitor pages on, the first challenge is correctly identifying and adding your competitors. You can find competitors by their URLs or usernames. It's important to ensure that you enter these correctly. Misspellings, inaccuracies, or using the wrong case can lead to inaccurate data tracking. Always double-check the spelling and case sensitivity to avoid tracking the wrong accounts.

3. Privacy Settings πŸ”’

Another critical issue to consider is the privacy settings of your competitors' social media accounts. can only access and track data from public or business accounts. Therefore, verifying that the pages you want to monitor are not set to private mode is essential. If they are private, you won't be able to gather insights from their activities. Remember that privacy settings can change over time, so it's advisable to periodically review your competitors' settings to ensure you're receiving up-to-date data.

4. Business Accounts vs. Personal Accounts 🧐

To address one of the key concerns you provided, it's crucial to ensure that the competitors' pages you add to are indeed business accounts, not personal ones. Business accounts typically provide more comprehensive data and insights, making them more valuable for competitive analysis. Personal accounts may not offer the same level of information and could lead to incomplete or inaccurate results.

In conclusion, is a valuable tool for monitoring and analyzing competitor pages on social media. To make the most of this platform and avoid potential issues, pay careful attention to accurately identifying competitors, their privacy settings, and the type of accounts you're tracking. By addressing these concerns, you can ensure that your competitive analysis remains accurate and informative, helping you stay ahead of the competition in the dynamic world of social media.

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