Connecting your Instagram profiles is tricky due to platform's policy and API restrictions & complications. However, scheduling your content through the Sociality.io platform gives its benefits that overweight possible inconveniences 🙃
This article's purpose is to guide you through the troubles you might face. Here are step by step troubleshooting advises on resolving the possible issues.
Well, since you are here. Then something probably went wrong. Take a deep breath and follow along. Just in case, you can always contact us and we will figure it out together.
1) First, let's check if your Instagram Business profile is connected to a Facebook Page:
Step 1: Open Instagram app on your mobile.
Step 2: On your profile, tap "Edit Profile".
Step 3: Under "Public Business Information Section", find "Page".
Step 4: Please be sure your profile is already connected to a Facebook page. If you don't see a connected Facebook Page – it's done. We have probably discovered the main issue. In this case, you'll need to switch your Business profile to Personal and then reconvert it back to Business. This time make sure you connect the right Facebook Page. (It is similar to restarting your phone or laptop when it lags.)
2) My profile is already connected to a Facebook page but still I cannot connect my profile with Sociality.io. What should I do?
Sometimes this connection needs to be completed on the Facebook side too. To be sure everything's on track, we should check your Facebook page as well.
Step 1: Open your Facebook Page.
Step 2: Find Settings at the right top corner and then click "Instagram" in the left menu.
Step 3: Please be sure your profile seems connected in this section. If you are already seeing your page is already connected, sometimes reconnecting it also helps.
3) Still not working? Let's check your page role.
On the third stage you need to ensure that you have the" Admin or Editor Role" on the Facebook Page that is connected to your Instagram account:
Step 1: Open your Facebook Page 🙂
Step 2: Find Settings at the right top corner and then click "Page Roles" in the left menu.
Step 3: Scroll down to "Existing Page Roles". You need to have an "Admin" or "Editor" role to connect the Instagram Business profile to the Sociality.io.
In case you don't have the permission, please contact any other Admin and ask them to grant you the role. Or alternatively, ask them to connect Instagram to Sociality.io themselves. (So, you are free and have time to make a coffee 🙃)
4) No chance? Time to take a look at your Business Settings.
If you are all done until this step, it may be about your Facebook Business Settings, too. So taking a look on it may be helpful.
Step 1: Let's head to https://business.facebook.com/settings/instagram-accounts/
Step 2: Check if you can see your Instagram account is listed here.
Step 3: Also you need to see that the page is owned by your Facebook Business Account or the owner should give you the right permission.
5) If you have figured out the page is actually connected to another Facebook Business Account...
The real owner of the page should provide you necessary permissions to let you add their page to Sociality.io by you.
Step 1: Ask owner of the Facebook Business Account to go: https://business.facebook.com/settings/
Step 2: They should go to sections "Pages" and "Instagram Accounts" BOTH.
Step 3: Click on the page you wanted to get a permission.
Step 4: Click "Assign Partners" and provide an access for your Business ID.
6) Please be sure every step is checked until now. If you are still having the problem, here's the final solution.
If you had the Instagram Business profile connected to a Facebook Page AND you do have the Admin or Editor role AND so on... we are moving to last step. Ta-da!
Head over to Facebook and navigate to Settings and then Business Integrations (or just click this link).
Sociality.io should be listed in the Integration area. Weirdly, but you need to remove it from there so simply tick the checkbox and then click Remove*.
*After this process, you'll also need to update your access tokens for your Facebook and Instagram pages which already connected to Sociality.io 😅 Yes, we know it's a bit work but sorry, it's Instagram's policy 😞
LASTLY, head over to Sociality.io to connect your Instagram profile again, being sure you follow this guide 🙌