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How can I refresh my access tokens?

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Written by Support
Updated over 6 months ago

Since Sociality.io does not ask you for any password or credential, all transactions on your pages are done with the assurance of the channels and the access keys you provide to us. Wondering why your tokens expire from time to time? This article has the answers! ✨

If you’re seeing this message, it means one or more of your pages have expired tokens. You can easily identify these pages through the notification in your Sociality.io dashboard or by checking the ‘Pages’ tab under Workspaces.

How to refresh your access tokens?

  1. Click 'Settings,' and you’ll land directly in the 'Workspaces' section on the next screen.
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  2. From the left menu, click on 'Pages.' In the ‘Tokens’ section, expired access tokens are clearly labeled as ‘Expired’ for easy identification. Click the ‘Refresh token’ icon.

  3. Check out the detailed guidelines for the platform you need to update your access tokens:
    - How to refresh the Facebook access token

    - How to refresh the Instagram access token

    - How to refresh the LinkedIn access token

    - How to refresh the TikTok access token

    - How to refresh the YouTube access token
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  4. Wait until you see the ‘Token updated’ notification. And, congratulations! You’ve successfully refreshed your expired access tokens. 🥳

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