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How can I refresh my access tokens?
How can I refresh my access tokens?
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Written by Support
Updated over a week ago

Let’s start with a small explanation of what an “Access Token” means in Sociality.io 🙃

"Since Sociality.io does not ask you for any password or credential, all transactions on your pages are done with the assurance of the channels and the access keys you provide to us.”

Occasionally, a pop-up window asks you to update the access token because the access has expired. You can find details about this expiration here

How to refresh your access tokens?

  1. Click on “Settings” and then it will directly navigate you to the "Brands" section on the following screen.
    ​​


    Alternatively, you also click on the "Update tokens" button located on the “Expired tokens” card right on the homepage.​

    Then, a new window opens with a profile overview displaying key details such as user count, monthly mentions, competitor profiles, and more.

  2. Click on the “Update Access Token” icon.

  3. Click 'Edit previous settings' on the pop-up.

  4. In the pop-up window, you will see a list of business accounts linked to your pages. Select the accounts for which you want to refresh access tokens, then click 'Continue'.

  5. On the next screen, you will see the pages connected to Sociality.io. Select the pages for which you want to refresh tokens.


    Reminder: If you have previously added pages, they will already appear selected in this list. Do not deselect them; leave all pages selected, not just the ones you want to update. Otherwise, the access key for any deselected pages will become invalid.

  6. Click on "Refresh now". Do not forget that you must be logged in to your page's social platform and have admin/editor roles on these pages.

  7. Wait until you see the "Token Updated" notification.

  8. Congratulations! You’ve successfully refreshed your expired access tokens. 🥳

Curious about the permissions required to manage your Facebook and Instagram tokens effectively? 🤔 Look no further! Discover our “What permissions are necessary to add or refresh tokens for my Facebook and Instagram pages? article to cover permissions needed to add or refresh tokens for your pages.

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