If you’re seeing this message, it means one or more of your pages have expired tokens. You can easily identify these pages through the notification in your Sociality.io dashboard or by checking the ‘Pages’ tab under Workspaces.
Updating your Instagram access tokens is simple! Just follow the steps below to quickly get back to using Sociality.io and streamline your social media management.
Click 'Settings,' and you’ll land directly in the 'Workspaces' section on the next screen.
From the left menu, click on 'Pages.' In the ‘Tokens’ section, expired access tokens are clearly labeled as ‘Expired’ for easy identification. Click the ‘Refresh token’ icon.
Click 'Edit previous settings' when the pop-up appears.
Ensure you select ‘Opt in to all current and future businesses/Pages’ on all the screens that appear during the connection process.
We recommend selecting ‘Opt in to all current and future businesses/Pages’ during the connection process. This ensures that any new pages added in the future will be automatically connected, which saves you time and effort by avoiding the need for repeated manual connections.
Click on ‘Refresh now’. Do not forget that you must be logged in to your page's social platform and have admin/editor roles on these pages. Wait until you see the ‘Token updated’ notification. And, congratulations! You’ve successfully refreshed your expired access tokens. 🥳
If your pages aren’t showing up in the list or seem to have missing permissions, don’t worry! You can refer to our detailed guide: What permissions are necessary to add or refresh tokens for my Facebook and Instagram pages?