Stay on top of conversations effortlessly with Sociality.io! Add your listening topics in the Listen module, set up alerts in the ‘Alert center,’ and get important updates via email. 📬
Need a hand getting started? Here’s a quick guide on how to create listening topics 🙋🏻♀️
Here is how you can create alerts on Sociality.io ⤵️
Click 'Settings' and you’ll land directly in the 'Workspaces' section on the next screen.
From the left menu, head to the ‘Alert center’. Then, click the ‘Add alert’ button in the top-right corner.
On the appearing pop-up, select the alert type for your listening keyword from ‘Overview, Highlights, or Influencers’.
Common areas in alert types
Name: The name you’d like to give the alert.
Topic: Select from the listening topics you’ve previously created.
Frequency: Choose how often you’d like to receive this alert.
Recipients: Specify who should receive these alerts.
Overview
This alert type lets you receive all results for your listening topic at your chosen frequency.
Example:
Name: Anti-Aging Serum Overview
Topic: Luxury Skincare
Frequency: Daily
Recipients: Marketing and PR team
Purpose: Receive a daily summary of all mentions around your anti-aging line to gauge overall brand visibility. This gives your team a top-level view of overall brand visibility and sentiment.
Highlights
This alert type allows you to receive keyword-filtered results within the topic you are listening to in your email.
Keywords: Enter the specific keywords you want to filter for in the results.
Example
Name: Skincare Keywords & Trends
Topic: Luxury Skincare
Frequency: Weekly
Recipients: Marketing, Product Development team
Keywords: organic, anti-aging, fine lines, luxury skincare, collagen boost
Purpose: Track specific skincare trends relevant to your product like "anti-aging" and "collagen boost." This helps your team understand consumer interests and concerns, which can guide future marketing messages or product tweaks.
Influencers
This alert type allows you to stay informed about top influencers within your listening topic.
Number of followers: Set a follower threshold to receive alerts whenever a user with more than the specified number of followers shares a post within your listening topic.
Example:
Name: "Luxury Skincare Influencers"
Topic: "Luxury Skincare"
Frequency: Immediate (Real-time)
Recipients: Social Media and Partnerships team
Number of followers: 50,000+
Purpose: Get alerts each time an influencer with 50,000+ followers mentions your brand or products. This allows you to engage promptly with influential voices in the skincare industry, whether to amplify a positive mention or address any feedback, enhancing your brand’s presence in the luxury skincare market.
4. Enter the alert details, including the alert name, topic, frequency, and recipients. Then click ‘Create alert’ and you’re all set!