Being on top of the conversation is an essential part of social listening. And yes, you can create alerts on Sociality.io and manage all these conversations with ease when they occur. Right after adding listening topics in the Listen module, you can manage the data you would like to receive as an e-mail from the Alerts section by assigning an alert to that topic. (🙋🏻‍♀️ Click here to learn more about how to create listening topics)

Let’s discover how you can create alerts on Sociality.io ✨

Step 1: Click on “Settings” and then it will directly navigate you to the "Brands" section on the following screen.

Step 2: On the appearing screen, go to the "Alerts" tab.

Step 3: Click on “+ Add New Alert.”

Step 4: Define the alert details

If you don’t put any keywords like “love, asap, terrible,” ALL RESULTS will be sent to your email as an alert. Putting some keywords such as “hate, horrible, bad” with negative connotations will make sure that our system detects bad conversations that you can be aware of right away. The same can be done to positive conversations by adding keywords such as “love, awesome, cool, the best.”

You can manage the frequency of the emails you would like to receive.