Staying on top of conversations is key to social listening, and Sociality.io makes it a breeze! Set up alerts so you're always in the loop when important discussions happen.
Add your listening topics to the Listen module, then pop over to the ‘Alert center’ to choose the data you’d like to receive via email. 📬 Assign an alert to your topic, and you're good to go!
Need a hand getting started? Here’s a quick guide on how to create listening topics 🙋🏻♀️
Here is how you can create alerts on Sociality.io ⤵️
Click 'Settings' and you’ll land directly in the 'Workspaces' section on the next screen.
From the left menu, head to the ‘Alert center’. Then, click the ‘Add alert’ button in the top-right corner.
On the appearing pop-up, select the alert type for your listening keyword from ‘Overview, Highlights, or Influencers’.
What are the alert types for your keywords?
Common areas in alert types
Name: The name you’d like to give the alert.
Topic: Select from the listening topics you’ve previously created.
Frequency: Choose how often you’d like to receive this alert.
Recipients: Specify who should receive these alerts.
Overview
This alert type lets you receive all results for your listening topic at your chosen frequency.
Highlights
This alert type allows you to receive keyword-filtered results within the topic you are listening to in your email.
Keywords: Enter the specific keywords you want to filter for in the results.
Influencers
This alert type allows you to stay informed about top influencers within your listening topic.
Number of followers: Set a follower threshold to receive alerts whenever a user with more than the specified number of followers shares a post within your listening topic.
Set up alerts for maximum insights
As a digital marketing manager for a luxury skincare brand launching a new line of organic anti-aging serums, you want to monitor discussions about your products, focusing on key influencers, trending keywords, and overall sentiment.
Overview Alert
Name: Anti-Aging Serum Overview
Topic: Luxury Skincare
Frequency: Daily
Recipients: Marketing and PR team
Purpose: Receive a daily summary of all mentions around your anti-aging line to gauge overall brand visibility. This gives your team a top-level view of overall brand visibility and sentiment.
Highlights Alert
Name: Skincare Keywords & Trends
Topic: Luxury Skincare
Frequency: Weekly
Recipients: Marketing, Product Development team
Keywords: organic, anti-aging, fine lines, luxury skincare, collagen boost
Purpose: Track specific skincare trends relevant to your product like "anti-aging" and "collagen boost." This helps your team understand consumer interests and concerns, which can guide future marketing messages or product tweaks.
Influencers Alert
Name: "Luxury Skincare Influencers"
Topic: "Luxury Skincare"
Frequency: Immediate (Real-time)
Recipients: Social Media and Partnerships team
Number of followers: 50,000+
Purpose: Get alerts each time an influencer with 50,000+ followers mentions your brand or products. This allows you to engage promptly with influential voices in the skincare industry, whether to amplify a positive mention or address any feedback, enhancing your brand’s presence in the luxury skincare market.
Enter the alert details, including the alert name, topic, frequency, and recipients. Then click ‘Create alert’ and you’re all set!