How to create alerts?
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Written by Support
Updated over a week ago

Being on top of the conversation is an essential part of social listening. And yes, you can create alerts on and manage all these conversations with ease when they occur. Right after adding listening topics in the Listen module, you can manage the data you would like to receive as an e-mail from the Alerts section by assigning an alert to that topic. (🙋🏻‍♀️ Click here to learn more about how to create listening topics)

Let’s discover how you can create alerts on ✨

Step 1: Click on “Settings” and then it will directly navigate you to the "Brands" section on the following screen.

Step 2: On the appearing screen, go to the "Alerts" tab.

Step 3: Click on “+ Add New Alert.”

Step 4: Define the alert details

Alert Keywords

If you don’t put any keywords like “love, asap, terrible,” ALL RESULTS will be sent to your email as an alert. Putting some keywords such as “hate, horrible, bad” with negative connotations will make sure that our system detects bad conversations that you can be aware of right away. The same can be done to positive conversations by adding keywords such as “love, awesome, cool, the best.”

Followers Limit

You can receive an alert email for users whose number of followers exceeds a certain limit, only for Twitter. If you do not want to receive the alert email related to the number of followers, you can enter '0 (zero)' in the corresponding field.


You can manage the frequency of the emails you would like to receive.

  • Every 5 minutes

  • Every hour

  • Daily

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