"Categories" and "Attributes” are customizable filters for managing your listening mentions based on your brand's specific requirements. You can configure these filters when adding a new brand on Sociality.io.
Plus, for more insights on using auto sentiment analysis in the Listen module check out our guide: 👉 How can I use auto sentiment analysis in the Listen module? It can provide valuable information on how to make the most of this feature in the Sociality.io Listen module.
Managing Categories and Attributes: How to set or edit them?
Click on “Settings” and it will directly navigate you to the "Brands" section on the following screen.
Click the 'Edit' button on the appearing screen.
You'll find the 'Mention Categories' and 'Mention Attributes' sections, allowing you to add/edit your custom categories and attributes.
For example, if you are a furniture manufacturing company, you might add the following filters:
Categories: Seating, Storage, Lightning, etc.
Attributes: Complaint, Suggestion, Question, Compliment, etc.
Or, if you are a coffee shop, you might add the following filters:
Categories: Service, Taste, Facilities, etc.
Attributes: Complaint, Suggestion, Question, Compliment, etc.
After customizing your categories and attributes, you can use these filters in the Listen - Mentions modules to get insights.
How does Sociality.io use these filters?
Sociality.io Listen module uses “Category” and “Attribution” to categorize the data collected for all the keywords you added to our platform. Based on the data collected by our systems, discovering valuable insights about your brand health and stepping closer to understanding your audience with the Sociality.io Listen module got easy.
🤔 Have some questions about the Sociality.io Listen module? Please visit us here.